CANCELLATION AND REFUND POLICY
All True REST locations are independently owned and operated.
New Float participants MUST arrive 30 minutes prior to the scheduled time. Any late participants that do not arrive 30 minutes prior will need to reschedule.
If you need to cancel or reschedule, please call the local spa. Please be advised that we require 24-hour notice to avoid a cancellation/rescheduling flat fee of $25. There is a No-Show (no call nor visit prior to the arrival time) flat fee of $49 or redemption of a member benefit, gift card or other promotional offer that would have been used for the scheduled appointment. If multiple bookings are held under the same credit card, all canceled or no show appointments will be made on that one card. Credit cards or other means of payment, such as a gift card, that are taken at time of booking are not charged prior to your appointment — they are used to hold the reservation and for our cancellation policy.
There are no refunds on past floats, memberships, packages, or gift cards. All packages expire 6 months after purchase. There are no refunds on packages or memberships. Membership floats remain active for the duration of the membership. Membership floats will expire 6 months after the date of cancellation. Please email [email protected] for any questions.
“If you are not 100% satisfied with your first float, you pay nothing. It’s that simple!” This is not a money back guarantee. Payment will not be collected if the first float is unsatisfactory. There are no refunds if using a pre-paid float.