CANCELLATION AND REFUND POLICY
All True REST locations are independently owned and operated. First Float offer is valid only at Wexford and South Hills True REST locations.
New Float participants MUST arrive 30 minutes prior to the scheduled time. Any late participants that do not arrive 30 minutes prior will need to reschedule.
Please be advised we require a 24-hour notice to cancel or reschedule your appointment online. Any late cancelations should be completed by contacting the spa directly at 724.799.8772. True REST Float Spa requires notice of appointment cancellation to avoid No Call/No-Show fees. There will be a No Call/No-Show (no call nor visit prior to the arrival time) flat fee of $49 or redemption of a member benefit, gift card or other promotional offer that would have been used for the scheduled appointment. If multiple bookings are held under the same credit card, all canceled or no show appointment fees will be made on that one card. Credit cards or other means of payment, such as a gift card, that are taken at time of booking are not charged prior to your appointment — they are used to hold the reservation and for our cancellation policy.
There are no refunds on past floats, memberships, packages, promotional vouchers, or gift cards. All packages expire 6 months after date of purchase. Membership floats remain active for the duration of the membership, so long as the account is in good standing. Suspended memberships must be brought into good standing prior to accessing any previously acrued float benefits. Membership floats will expire 6 months after the date of cancellation. Please email [email protected] for any questions.
“If you are not 100% satisfied with your first float, you pay nothing. It’s that simple!” This is not a money back guarantee. Payment will not be collected if the first float is unsatisfactory. There are no refunds if using a pre-paid float.